If there is a Microsoft department that should be contacted, please provide details on how to go about contacting it. Specifically I am interested in know whether or not this non-profit organization can upgrade to Office 2016 or even Office 2019 at no charge. I would appreciate if someone could clarify how and where free upgrades to Office 2016 or 2019 are allowed.

You can click around the help site until you find a link to a support page, but that’s not the same as having a specific option to contact support.

I recently saw an invoice sent out and paid regarding an 'annual Office 365 support' charge. Note: At the moment the Office 365 mobile apps will take you to the help and support pages, but there’s no direct method to create a support ticket. I recently found notes saying that the organization was accepted as non-profit in Dec 2015 and thatĥ0 licenses of Office 365 were purchased or acquired. In essence, the features that are currently within Microsoft Office 2019 will remain unchanged, and the installation will never have any new features before its end of support life. To quote one reputable site, 'if you have a Microsoft Office 365 subscription, you can upgrade to Office 2016 for freeĮither from within your Office program or through Microsoft's website.' I am assisting local non profit organization which is currently using Office 2010. Moving ahead, Microsoft will only support the MS Office installations with only security updates. Microsoft 365 Family - Premium Office Apps - 12-Month Subscription, 6 Users - PC/Mac - Bilingual Download. I have seen various internet articles talking about free upgrades to Office 2016(Office 2019?) if you have an Office 365 subscription. Hi there, I got back to work today and realised that after lending my PC to a co-worker, my Outlook gives me the option to choose between our email addresses when sending a new mail. Microsoft 365 Personal - Premium Office apps - 12-Month Subscription, 1 User - PC/Mac - Bilingual Download.

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